Terms of use

What Lembro does

Lembro keeps the travel content you save from the internet, turns each item into searchable text, and lets you ask questions about what you saved. Answers are generated by artificial intelligence from that material.

Your account

You must be 13 or older, or 16 in a European Union country that requires it. You are responsible for what happens in your account and for keeping your password safe. An account belongs to one person: do not share it.

Plans and limits

There are three plans: Free, Pro and Duo. Each has limits — how many trips, how much content you save per week, how many questions per week — and they are shown on the Settings screen, always current.

On Duo, the subscriber can invite one person to each trip, through a link that lasts 7 days and works only once. The subscriber can remove that person at any time. If Duo ends, the invited person loses access to the shared trips until the subscription comes back — nothing is deleted.

We may adjust limits and prices. When that affects a plan you already pay for, we tell you first, and the change only applies from your next renewal.

Billing

Subscriptions are charged on a recurring basis, monthly or yearly depending on what you chose, and renew automatically until you cancel.

• If you subscribed inside the app, Apple charges you under App Store rules, and the price is whatever the store shows in your currency.
• If you subscribed on the site, Stripe processes it, through RevenueCat.

The amount charged is always the one shown on the purchase screen before you confirm.

Cancelling and refunds

You can cancel whenever you like. Cancelling turns off automatic renewal — it does not cut your access off straight away. You keep the plan until the end of the period you already paid for, and only then return to Free.

Where to cancel depends on where you subscribed: subscriptions bought in the app are cancelled in your iPhone's Settings, and those bought on the site through the manage-subscription link inside the product. The button under Settings takes you to the right place either way.

Refunds for App Store purchases are Apple's decision, under Apple's policy. For purchases made on the site, talk to us.

What the agent can and cannot do

The agent answers from what you saved, and shows where each thing came from. It separates fact drawn from your saved material from its own reading — opinion and suggestion appear marked as such.

Even so, it gets things wrong. Automatic summaries lose nuance, transcription mishears, and social media content goes stale. Treat an answer as a good starting point, not as verified truth.

This matters especially for three things: visa requirements and entry rules, health and vaccination, and any financial decision. Confirm with the official source — the consulate, the health authority, your provider. Lembro does not provide legal, medical or financial advice, and no answer from the agent replaces those sources.

The content you save

What is yours stays yours. You give us only the permission needed to process, store and show that content back to you, and to the people you share a trip with.

You confirm that you have the right to save what you save. Saving a public link for personal use is not the same as republishing someone else's content, and the second is your responsibility.

Some of the text derived from public content goes into a base shared between users. That is explained in the privacy policy.

Acceptable use

Do not do the following:

• Try to get around your plan's limits, by any means.
• Automate bulk usage, scrape the service or deliberately overload it.
• Save illegal content, or content that infringes someone else's rights.
• Resell access, or use Lembro as infrastructure for another product.
• Try to reach another account's data.

Availability

We do what we can to keep the service up, but we do not promise uninterrupted operation. There may be maintenance, a third-party failure or temporary downtime. When a planned outage is long, we tell you beforehand.

Ending the relationship

You can close your account whenever you like, under Settings.

We may suspend or close an account that breaks these terms. Where there is no risk to other people, we warn you first and give you a chance to fix it. If an account is closed for a breach, the current period is not refunded.

Limit of liability

Lembro is provided as is. To the extent the law allows, we are not liable for a travel decision taken on the basis of an answer from the agent, nor for lost profit, lost opportunity or indirect damage.

Our total liability, in any case, is limited to what you paid in the 12 months before the event. Nothing here removes a right that Brazil's Consumer Protection Code gives you.

Governing law

These terms are governed by Brazilian law. In a dispute, the venue is the one where you live, as Brazil's Consumer Protection Code provides.

Changes to these terms

We may update these terms. The date at the top always reflects the latest version, and a material change is emailed to you before it takes effect. Continuing to use Lembro afterwards means you accepted the new version.

Talking to us

Any question about these terms: write to the contact address in the footer of this page.